Support tickets,
finally in one place.
Stop juggling shared inboxes and spreadsheets. SupportDesk gives every project its own queue, every customer a clear answer, and every agent the context to respond fast — without the chaos.
No credit card required · Free to get started · Set up in minutes
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60+
Projects supported
< 15 min
Critical SLA response
100%
Audit trail on every ticket
24/7
Multi-project coverage
Why teams switch
Everything your support team needs, nothing it doesn't
From the first ticket to the final resolution, every step is tracked, assigned, and measured automatically.
One queue per project
Every connected project gets its own ticket queue — customers submit, agents respond, nothing gets lost between inboxes.
SLA management
Set response and resolution targets per project and priority. Breaches are flagged automatically, before customers have to chase you.
Smart agent assignment
Assign agents to the projects they support, route tickets by category, and see who's carrying the load at a glance.
API & external integration
Every project gets its own API key pair — submit, track, and reply to tickets straight from the project's own app or website.
Full audit trail
Every status change, assignment, note, and attachment is timestamped and attributed. Nothing is ever lost or disputed.
Reports that matter
Volume trends, agent performance, SLA breach rates, and category breakdowns — all in one dashboard, no spreadsheets required.
How it works
Live in three steps
Create your project
Register an account, add your project, and get an API key pair for integrating your own site or app.
Invite your agents
Add agents and assign them to the projects they support. Set SLA targets per priority so nothing slips.
Start resolving
Tickets flow in from the portal or your API. Reply, assign, track SLAs, and close the loop — all from one dashboard.
Ready to get your support queue under control?
Set up your first project in under five minutes. No credit card, no sales call.